Frequently Asked Questions

Do you ship internationally?

Yes. We ship to 39 selected countries worldwide.

 

How much is postage & handling?

Within Australia: For regular parcel postage and handling within Australia a $10 flat rate charge applies. For express postage and handling a $15 charge applies. Orders above $150 will receive free shipping.

International: Please contact us for an international shipping quote.

 

When can I expect my order to arrive?

All parcel post orders within Australia are expected to reach metro customers within 5 business days. Express post deliveries within Australia are expected to reach customers on the next business day. All deliveries require a person to sign for the package and should this be missed a postal card will be left in your letterbox with details to collect the package from your local post office.

 

Return Policy

The team at Bonfire Candle Co wants all customers to be satisfied with their purchase as we are confident in the quality of our candles. Within a reasonable period from purchase date if your purchase is:

  • Damaged/Faulty
  • Not performing as wished-for

We will be more than happy to honour you with a choice of refund, exchange or credit.

To make a return contact us by email including your name, description of the issue and a phone number where we can best contact you.